HV & LV Fault Response
When disaster strikes and your electrical equipment fails, immediate and competent action is critical. Our engineers are waiting on standby to respond, restoring power to your site as quickly as possible.
Rapid response when you need it the most…
No matter the time of day, a single call to Serconnect will have our qualified engineers at your site quickly to secure your equipment, ensure safety, and restore power. We offer 24/7 standby coverage.
24/7 standby cover
On-site SAP attendance
Cable fault location
Emergency civil work
Cable jointing
Access to standby generation
Expertise that you can rely on
Our initial steps prioritise site safety, temporary repair or generation to restore supplies. Once your site is stabilised and safe, we will diagnose the fault and carry out any necessary repairs or replacements.
Enhanced support for contracted clients
As a contracted client, you can benefit from additional support including: immediate access to stored emergency equipment, guaranteed response time of 3 hours or less, rapid deployment of standby generators and preferential call-out rates.
Peace of mind
Knowing you have a dedicated support system and plan of action can make all the difference in an emergency. Our response teams are available 24 hours a day, 365 days a year.
UK-wide coverage
With strategically based depots around the UK, no matter where you’re located, we can provide comprehensive support and coverage to keep your infrastructure in good working order.
Emergency civil work
Our fault response services include emergency civil work, ensuring quick excavation, repair, and reinstatement of HV and LV cables. We address faults promptly, minimising downtime and restoring your power supply efficiently and safely.
SAP attendance for critical periods
Our proactive approach guarantees the safety and reliability of your power distribution systems when it matters most, with on-site SAP attendance during critical periods.
